Role IntroductionReports to: Duty Manager
Department: Integrated Operations Centre (IOC)
Join Cathay Pacific as an Integrated Operations Centre Controller, where you will play a key role to ensure disruptions to the published schedule are kept to a minimum where possible. Supporting the Coordinator and Duty Manager within the IOC, you will help coordinate real‑time operational activities and enable timely, well‑balanced decisions across multiple functions.
Your work will directly support disruption management, schedule recovery, and day‑to‑day operational stability while contributing to a seamless customer experience. At Cathay Pacific, you will be part of a world‑class aviation team, operating in a fast‑paced, high‑impact environment where your decisions matter and your career can grow with a globally respected airline.
- Assisting the Coordinator in managing day-of-operations to ensure schedule integrity, and in implementing company procedures related to flight regularity, operational safety, security and OTP
- Monitoring the day-of-operations and ensuring problems are promptly brought to the Coordinator’s and Duty Manager’s attention for corrective actions
- Liaising closely with Crew Operations, Flight Dispatch, Customer Journey and Recovery, HKIA Hub Control, Maintenance Control and Maintenance Planning, Cargo Revenue Management as well as outports to ensure the effects of day-of-operation changes to the published schedule are implemented in accordance with company requirements
- Assisting the Coordinator or the Duty Manager in implementing crisis response procedures
- Compiling Daily Management Reports for senior management
Requirements- Tertiary education, preferably specialised in aviation related disciplines
- 3-5 years experience in operational or passenger handling areas
- Knowledge of flight planning or crew flight time limitation requirements a definite advantage
- Strong analytical skills
- Excellent attention to detail
- Team player with good communication and interpersonal skills
- Excellent command of English and Cantonese, preferably with ability to speak Mandarin
- Shift work is required
Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
