Job Description:

Job Objectives

• Provide our Airlines, Authorities and MRO’s with the customized engineering & maintenance support and services to ensure the safe, reliable and cost effective operations
• Analysis of airlines’ operation data, maintenance process & organization, and development of adequate supports and services
• Prepare and organize fleet review meetings with APAC operators. Review fleet performance metrics, present technical and program status with support from in-service engineering team. Propose fleet operational reliability improvement to operators
• Support other business units and/or from Airbus Asia-Pacific management

Job Responsibilities

• Monitor and improve fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in Asia-Pacific

• Prepare and support new program Entry Into Service (EIS) & new customer EIS, with a close link to SBx program, as a transverse function in Airbus Asia-Pacific customer service   

• Define mitigations for regional issues in Asia-Pacific and follow up final fix availability, with close link with SB program team

• Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities

• Promote fleet performance tools and support to Asia Pacific customers  

• Led the preparation of Fleet Review meeting and ensures overall readiness of topic preparation in coordination with in-service engineering. Achieve a good FRM satisfaction score

• Co-operate with authority, monitor fleet performance of the APAC airlines in respect of safety, reliability and economics, and propose necessary actions

• Build up partnership with APAC customers through regular Airline visits, Fleet performance review, regional seminar and workshops

• Provide expertise and support to Safety organization on safety prevention

• Evaluate Airlines and MRO’s maintenance and engineering practices and identify areas to be enhanced in term of safety, organizational efficiency, quality and technical capacities

• Assist Airlines learning curve and acquire good handling methods by providing necessary transfer of Know How support

• Ensure a customer satisfaction index above 70 in Asia-Pacific

• Ensure Asia-Pacific fleet operational reliability meet & above global targets

• Use Fleet performance tools/support, quarterly

• Prepare, support and participate to Program regional conference

Job Requirements

• Preferably 5 years experience in Customer Services business and/or airline maintenance & engineering 

• Graduated in aeronautical studies or aircraft systems

• Capable of strongly defending Airbus Customer Services and customers&39; interests in front of third parties

• Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus

• Knowledge about airlines’ organization and operation

• Experience in technical service/support field is a plus

• Good knowledge of customer needs in terms of maintenance & engineering operational activities

• Good presentation skills

• Able to work in a different culture environment

• Tenacious, responsible, adaptable and flexible

• Reliable team player, with a good sense of reporting

• Ability to cope with highly demanding environment

• Keen on extensive travelling within Asia-Pacific and worldwide

• Experience in technical service/support field is a plus

• Highly concerned by customer services and service minded

• Good coordination and relational skills to deal with authorities, customers, vendors and other Airbus departments

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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