Job Description:
Responsibilities:
Customer Relationship Support
Assist in organizing regular customer meetings and site visits, including preparing agendas and technical presentations.
Supports in providing customers with updated information regarding service catalogs, support initiatives, and service improvements.
Support the collection of customer satisfaction data, identifying needs, expectations, and activity forecasts for internal analysis.
Help track Key Performance Indicators (KPIs) at the customer level and assist in drafting recovery action plans when targets are missed
Help provide customers with updated information regarding service catalogs, support initiatives, and service improvements.
Support the collection of customer satisfaction data, identifying needs, expectations, and activity forecasts for internal analysis.
Help track Key Performance Indicators (KPIs) at the customer level and assist in drafting recovery action plans when targets are missed.
Support & Services & Administration (S&SOps)
Assist in creating Quotation Review Sheets (QRS) and assist in generating Sales and Service Orders.)
Learn to process Quotation Review Sheets (QRS) and assist in generating Sales and Service Orders.
Assist in managing Maintenance, Repair, and Overhaul (MRO) projects by scheduling internal meetings and providing status updates to external stakeholders.
Administer Customer Satisfaction Surveys and follow up with customers to ensure feedback is captured for continuous improvement.
Learn to coordinate with support disciplines and technical experts to expedite solutions for customer inquiries.
Support the follow-up of operational action plans during critical issues or customer complaints.
Assist in drafting clear, simple progress updates to keep customers informed during the resolution process.
Personal & Interpersonal Skills:
Proactive Learner
Goal-Oriented Persistence
Pleasing personality with a very strong sales and service orientation
Demonstrates high energy and a commitment to learning the processes required to hit performance targets.
Shows the potential to interact professionally with various stakeholders, from technical teams to management
Capable of assisting in drafting clear updates and maintaining transparent communication with the team.
Eager to coordinate between different departments (internal and external) to help move tasks forward.
Learns to prioritize activities and manage schedules to help the team meet contractual commitments
A strong interest in developing a deep understanding of aerospace operations, service catalogs, and sales contracts
Professional skills:
Bachelor’s Degree in Business Management or equivalent
At least 6 months related experience
Excellent communication skills (written and oral)
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Philippines Inc.Employment Type:
Apprenticeship-------
Experience Level:
Entry LevelJob Family:
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
